Shipping Guide

Shipping Costs & Tax

1. Free Standard Shipping on all items.

Shipping Locations

1. Shipping is only valid for shipping addresses in the United States excluding the following 10 regions ( Alaska, American Samoa, Micronesia,Guam,Marshall Islands,Northern Mariana Islands,Palau,Puerto Rico,U.S. Virgin Islands,Hawaii ).

2. We do not deliver to FPO, APO, and PO Box addresses.

Shipping Methods

All orders are shipped out via UPS or USPS or FedEx or Amazon Logistics.

Shipping and Delivery Estimates

We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 5 to 10 days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 15 business days have the option to choose order cancellations or partial refunds. Please see return policy for more details.

When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

Trekassy takes every reasonable precaution to ensure that the products are not damaged during shipping. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Trekassy with proof of the damage in detail as this will assist us in processing your order refund.

Orders Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier's official website.

You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Trekassy account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.

Note

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.

For shipping-related questions, please contact us directly via E-mail.
Packages Do Not Ship from Our Distribution Center on the Following Holidays:

New Year's Day
4th of July
Martin Luther King Jr. Day
Labor Day
President's Day
Thanksgiving and the day after Thanksgiving
Memorial Day
Christmas

4.HOW CAN I TRACK MY ORDER?

For all of Trekassy swings and other products are all shipped by the UPS& USPS & Amazon Logistics & FedEx, please locate your tracking number from the delivery confirmation email. You can know where your package is by visiting the UPS& USPS & Amazon Logistics & FedEx website and place the tracking number in the tracking search field.

5. I HAVEN’T RECEIVED MY ORDER.

Please Contact Us and get help without any hesitation.

To request a cancellation:

1.1. If your order has been submitted less than 2 hours ago, Login to My Orders, and click the Cancel My Order button.

1.2. If you are no longer able to see the Cancel My Order button and within 24 hours after the order is paid, you will have to contact Customer Support for a Return Merchandise Authorization (RMA).

If you're dissatisfied with an item you have received, you may:

2.1. Contact Customer Support for a Return Merchandise Authorization (RMA).

For details on items eligible for return, how to process a return, and refund information, see return and refund.