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#Frequently asked questions

My Order Has Not Arrived
You can track your order via this link: https://www.17track.net/

- If you did not find your package via the link above, please try to track your package on the official site of the carrier. Further details about shipping please refer to https://trek-assy.com/pages/shipping-guide.

- Orders with multiple items may be shipped from different warehouses and arrive in different boxes on different dates. Each box will have a separate tracking progress.

- Please contact our customer support@trek-assy.com for further help.

How Can I Track My Order?
For all of Trekassy swings and other products are all shipped by the UPS& USPS & Amazon Logistics, please locate your tracking number from the delivery confirmation email.

You can know where your package is by visiting the UPS& USPS & Amazon Logistics website and place the tracking number in the tracking search field.

Are You Offer Free Shipping All The Time?

We offer a free shipping for all orders within the continental USA.

We don't ship to following 10 regions ( Alaska, American Samoa, Micronesia,Guam,Marshall Islands,Northern Mariana Islands,Palau,Puerto Rico,U.S. Virgin Islands,Hawaii ).

We do not deliver to FPO, APO, and PO Box addresses.You are welcome to Contact Us to get more help.

How long does it take for an order to be delivered and what happens when it is overdue?
Generally it takes 5-10 business days to be delivered ( weekends and holidays are not included), but it depends on your shipping address. It may take longer process to process and deliver your orde during peak seasons. (If you do not receive the goods for more than 15 days, please contact us by email in time)
Can I Make Changes To My Order?
If you want to change or cancel your order, please contact us as soon as possible(Except weekends). You can change your order information at any time within 24 hours after the order is paid, or contact customer service for processing.
Which Kind Of Payment Could I Choose?


-Credit cards, including Visa, MasterCard, American Express, Discover etc.

Paypal Return Policy
It may take up to 7-15 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.
What Is Your Return Policy?
We will accept merchandise purchased on www.trek-assy.com in their original condition (new, unused, and unaltered) with tags attached within 30 days of the ship date found on the shipping label. Please make sure all our manuals, other documentation, or gifts may have that shipped with the product. Refunds will be issued based on the original form of payment.